Bee Safe Security Inc. has a 7 day return policy on all standard products. Custom ordered items are NON-refundable and all sales are final on all custom orders. Standard items purchased may be returned within 7 days given the product(s) or item(s) were not damaged or have missing parts while in care of the customer. Bee Safe Security Inc. charges a 50% restocking fee for returning items/products that are not in route or have not been shipped/delivered to project site. Bee Safe Security Inc. charges a 75% restocking fees for returning standard items/products that are in route or have been delivered to project site. If products are damaged while in care of Bee Safe Security Inc. damaged products may be returned free of charge except for shipping and handling. If parts are damaged while in the care of Bee Safe Security Inc. parts will be replaced free of charge, except for shipping and handling, otherwise replacement parts are available for purchase, this does not include while items are in shipment. Bee Safe Security Inc. charges a 75% return fee for all project deposit cancellations. Please feel free to contact our office with any question at (208)267-0000.